Terms of Service

Welcome to Glorich Hong Kong Limited (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, findlybox.com, and any related services, including the purchase of footwear and related products. By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Terms

1.1 Acceptance of Terms

By accessing or purchasing from findlybox.com, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction) and agree to these Terms.

1.2 Modifications

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the revised Terms.

1.3 Account Responsibility

If you create an account, you are responsible for maintaining its confidentiality and all activities under it. Notify us immediately of unauthorized use at support@findlybox.com.

2. Orders & Payments

2.1 Order Acceptance

All orders are subject to availability and our approval. We may cancel orders for reasons including, but not limited to, pricing errors, fraud concerns, or stock limitations.

2.2 Pricing & Payment Methods

Prices are listed in [USD/other currency] and are subject to change.
We accept major credit/debit cards, PayPal, and other designated payment methods.
By completing a purchase, you authorize us to charge the total amount (including taxes and shipping) to your selected payment method.

3. Shipping & Delivery

3.1 Processing & Delivery Times

Orders are typically processed within 1–3 business days.
Delivery times depend on location and shipping method. Tracking information will be provided upon dispatch.
We are not liable for delays caused by carriers or customs.

3.2 International Orders

Customers outside [Hong Kong] may be subject to import duties and taxes, which are the buyer’s responsibility.

4. Returns & Refunds

4.1 14-Day Money-Back Guarantee

We offer a 14-day return policy from the delivery date for unworn, undamaged shoes in original packaging with tags attached.

4.2 Refund Process

Request a Return: Contact support@findlybox.com with your order number and reason for return.
Approval & Return Shipping: If eligible, we will provide return instructions. Buyers are responsible for return shipping costs.
Inspection & Refund: Upon receipt, we will inspect the item(s) and process refunds within 14 business days.

4.3 Refund Timelines

Credit/Debit Cards: Up to 14 days (depending on the bank).
PayPal: 14 days (or 30 days in regions where required by law).
Refunds are issued to the original payment method.

4.4 Non-Refundable Items

Final sale items (marked as non-returnable).
Products damaged due to customer misuse.

5. Intellectual Property

All content on findlybox.com, including logos, images, and text, is the property of Glorich Hong Kong Limited and protected by copyright laws. Unauthorized use is prohibited.

6. Limitation of Liability

Glorich Hong Kong Limited shall not be liable for:

Indirect, incidental, or consequential damages.
Errors in product descriptions or pricing.
Delays or failures due to unforeseen circumstances (e.g., natural disasters, pandemics).

7. Governing Law & Dispute Resolution

7.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict-of-law principles.

7.2 Dispute Resolution

Any disputes shall first be resolved through negotiation. If unresolved, disputes may be submitted to the exclusive jurisdiction of the courts of Hong Kong.

8. Privacy Policy

Your use of findlybox.com is also subject to our Privacy Policy, which outlines how we collect, use, and protect your data.

9. Contact Us

For questions regarding these Terms, please contact:
Email: support@findlybox.com