Shipping & Returns Policy

Here’s a professional and detailed Shipping & Returns policy for your shoe e-commerce website, findlybox.com, incorporating all your requirements while maintaining a formal tone:

At Glorich Hong Kong Limited, we strive to ensure your shopping experience is seamless and satisfactory. Below, you’ll find detailed information about our shipping and return procedures.

Shipping Policy

Processing & Delivery Times

Orders are processed within 1–3 business days (excluding weekends and holidays).
Delivery times vary based on your location and shipping method. Standard shipping typically takes 5–10 business days, while expedited options may arrive sooner.
You will receive a tracking number via email once your order is dispatched.

Shipping Fees & Destinations

Shipping costs are calculated at checkout based on weight, destination, and service level.
We currently ship to [list regions/countries, if applicable]. For international orders, customs fees or import taxes may apply (payable by the customer).

Returns & Refunds Policy

We offer a 14-day money-back guarantee for unworn, undamaged shoes in their original packaging with tags attached.

Eligibility for Returns

Items must be returned within 14 days of delivery.
Shoes must be in resalable condition (no signs of wear, scuffs, or damage).
Proof of purchase (order number or receipt) is required.

Return Shipping & Costs

Buyers are responsible for return shipping fees. We recommend using a tracked and insured service, as Glorich Hong Kong Limited is not liable for lost or damaged returns.
Original shipping fees are non-refundable.

Refund Process & Timelines

Request a Return: Email support@findlybox.com with your order number and reason for return.
Approval & Instructions: Our team will review your request and provide a return authorization (if eligible).
Ship Your Return: Send the item(s) to the address provided.
Inspection & Refund: Once received, we’ll inspect the shoes and process your refund within 14 business days.

Refund Methods & Timing

Credit/Debit Cards: Refunds may take up to 14 days to reflect in your account, depending on your bank.
PayPal: Refunds typically take 14 days, but certain regions (due to local laws) may require up to 30 days.
Refunds are issued to the original payment method. Store credit or exchanges can be arranged upon request.

Non-Refundable Items

Final sale items (marked “non-returnable”).
Products damaged due to misuse or wear.
Items without original packaging or tags.

Exchanges

Exchanges are subject to availability. Contact support@findlybox.com to arrange a size/color swap.
Customers bear the cost of return shipping for exchanges.

Damaged or Defective Items

If your order arrives damaged or defective, notify us within 48 hours at support@findlybox.com with photos/video proof. We’ll cover return shipping and expedite a replacement or refund.

Contact Us

For questions about shipping or returns, email support@findlybox.com. Include your order number for faster assistance.